Grievance Redressal

We want every customer to be treated fairly. If you are unhappy with our service, please tell us so we can put it right.

Step 1: Contact customer support

Call or WhatsApp us using the details on our Contact page, or write to the email address on our Contact page. Share your name, mobile number, the loan or card concerned and what went wrong.

Step 2: Escalate to our grievance officer

If your complaint is not resolved, or you are not satisfied with the reply, write to our grievance officer:

Grievance officer details will be published here.

Step 3: Complaints about a loan or card

Loans and cards are sanctioned and serviced by the lending bank or NBFC. For complaints about the loan itself (interest, charges, repayment, recovery), you can also use the lender’s grievance redressal process. If the lender does not resolve it, you may approach the Reserve Bank of India under the Integrated Ombudsman Scheme at cms.rbi.org.in.

Please note

Loan Ki Dukaan never asks for OTP, card PIN, CVV or passwords, and never asks for money to guarantee a loan approval. Report any such request to us immediately.